FAQ
Do your shirts fit true to size?
Yes. Our shirts are unisex fit and are true to size. Please check out our size chart for measurements. We will not refund or replace shirts due to sizing error. Please check the size chart before purchasing.
Where are you based?
Austin, TX. We do not offer local pick up or have a storefront. Follow us on instagram for updates on local markets we are vending at or check out the stockist page for local stockists in your area.
What is your store's exchange and return policy?
Due to the small scale of our business and limited stock, all sales are final. We can not accept returns or exchanges for any reason. If your order is damaged, contact us and we will take care of it! We are not responsible for loss or delay due to the postal service or for any loss due to pin backs falling off.
What if there's an issue with the item I received?
If your item is damaged or the incorrect item was sent, please contact us first via email (contact@shopluella.com) within 7 days of receiving your order and we will resolve your problem as soon as possible.
How long will it take to receive my order?
All orders ship 3-7 days after that order has been placed. U.S. orders should arrive 3-5 business days after items have been shipped. International shipping may take anywhere from 1-12 weeks. You will get a shipping notification after your order has shipped (check your spam folder if you do not receive one). Please make sure your shipping information is correct during check out. We will not refund or replace items, because they are sent to the wrong address.
*We are not responsible for loss, damage, or delay*
Do you ship internationally?
Yes! But please be patient on the delivery dates. USPS international tracking may take a few days to show up in the system, and not all countries' postal services keep this information updated, so tracking on international orders may be missing or incomplete. International buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. Orders can take anywhere from 2 -12 weeks to be delivered.
What if my order was lost/never delivered/etc?
Unfortunately we do not have any control over packages once we drop them off, so if you have any questions about your order after it has shipped, please contact your local post office.
Do you offer wholesale?
Yes! Please contact us at contact@shopluella.com for any wholesale inquiries.
Where can I find a list of stores that carry Luella?